Guest Blog Contributed by Chamber Member
Kyle Bunch of American Family Insurance
If you want to build lasting, meaningful relationships with your customers, it’s important to pay attention to their needs. Improve your business by focusing on your client’s story — exploring their frustrations and their joy — and that can help you understand what drives them. You’re also able to build empathy for your clients by interacting with them regularly, and that feedback can help you create a strategy for retention.
To win repeat buyers and build brand loyalty, as a business owner, you’ve got to be able to anticipate customers’ practical and emotional desires and respond to them. That means seeking out as many points of contact as possible to really appreciate your customer’s buying behavior.… Read the rest
Guest Blog Contributed by Chamber Member Classic Choice Payroll Solutions
EEO-1 Reporting Requirements Finalized
The hotly contested issue of what exactly needs to be filed
for EEO-1 reporting this year has been resolved—at least for now. Pay data for
both 2017 and 2018 must be reported to the Equal
Employment Opportunity Commission (EEOC) by September 30, 2019. The data
that has been required in years past is still due by May 31, 2019. An appeal of
the latest decision has been filed, so it’s possible that there could be yet
another change to the requirements, but employers should plan to comply with
these deadlines, as described below.
Does my business even need to file the EEO-1 report?
If you have fewer than 100 employees and no federal
contracts, you are not subject to EEO-1 reporting requirements.… Read the rest